Contact customer service by phone or use the online reporting form on the Roane Central Utility website. Provide your name, address, and details of the problem.
Roane Central Utility conducts regular water quality tests and publishes an annual Water Quality Report. You can access this report on the utility’s website or request a copy from customer service.
The utility office is open Monday through Friday, from 8:00 AM to 4:00 PM. It is closed on weekends and public holidays.
Roane Central Utility does not offer Customer Assistance Programs for low-income customers. However, a list of local agencies that assist with utilities can be obtained from the office by calling or coming into the office.
Contact customer service or visit the utility office to request a new service connection. You will need to complete an application form and provide necessary documentation such as proof of property ownership.
If you have a concern about water quality, contact customer service to report the issue. The utility will investigate the complaint, conduct necessary tests, and take appropriate action to resolve the issue.