• Starting Service: To start service, contact customer service by phone or visit the Roane Central Utility office. You will need to provide your name, service address, move-in date, identification, and proof of residence. A non-refundable service fee will be required to set up new service or transfer existing service.
• Stopping Service: To stop service, contact customer service by phone or visit the office. Provide your account information, service address, move-out date, and forwarding address for your final bill.

• Online: Pay your bill through the Roane Central Utility website using a credit card or debit card.
• Over the Phone: Pay over the phone with a credit or debit card or call 1-833-743-9226 to pay with a check by phone.
• Pay in the Office: Pay at the utility office during business hours – you can pay by cash, check, money order, credit or debit card.
• By Mail: Send a check or money order to 2727 Roane State Hwy. Harriman, TN 37748.
• Drive-thru: Pay using cash, check, money order, credit, or debit card in our drive-thru.
• Night Drop: Pay with a check or money order using the night drop.
• Automatic Draft / Autopay: Sign up for automatic payments by providing your bank account details for automatic draft or provide your credit or debit card for autopay.

• Emergency Leak: If you have a major leak, call the emergency service number immediately.
• Non-Emergency Leak: For minor leaks, contact customer service to report the issue. You can also check for leaks using your water meter and inspecting your plumbing fixtures.

Contact customer service by phone or use the online reporting form on the Roane Central Utility website. Provide your name, address, and details of the problem.

Roane Central Utility conducts regular water quality tests and publishes an annual Water Quality Report. You can access this report on the utility’s website or request a copy from customer service.

The utility office is open Monday through Friday, from 8:00 AM to 4:00 PM. It is closed on weekends and public holidays.

• Check for Leaks: Inspect your home for any leaks that might have caused increased usage.
• Usage Review: Review your water usage habits for any changes that could explain the higher bill.
• Contact Customer Service: If you cannot identify the cause, contact customer service for assistance. They can help review your account and investigate further.

Roane Central Utility does not offer Customer Assistance Programs for low-income customers. However, a list of local agencies that assist with utilities can be obtained from the office by calling or coming into the office.

Contact customer service or visit the utility office to request a new service connection. You will need to complete an application form and provide necessary documentation such as proof of property ownership.

If you have a concern about water quality, contact customer service to report the issue. The utility will investigate the complaint, conduct necessary tests, and take appropriate action to resolve the issue.

• Phone: Call 865-882-5762.
• Email: Send an email to Gail@rocenut.com.
• In-Person: Visit the utility office during business hours.
• Online: Use the contact form on the utility’s website.